Privacy Policy

 

We collect personal information from our customers in the regular course of doing business. The below answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

  • Name

  • Address

  • Postal Code

  • Phone Number

  • Email Address

  • Payment card number

  • Payment card expiry date

  • Purchase history

When you visit our web site, we also collect:

  • what pages you visit on our site and what links you click on

How do you use this information?

The main reasons we collect personal information from you are:

  • Complaints

  • Credit verification

  • Customer relationship management

  • Customer service

  • Delivery services

  • Orders

  • Returns

  • To administer a loyalty program

  • To complete a sale/transaction

  • Warranties

If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when you make a purchase online, we also pass on your name and address to a courier company to complete a delivery.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

To complete a sale/transaction

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date

Customer service

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history

To administer a loyalty program

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history

Credit verification

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address

Customer relationship management

  • Purchase history

Delivery services

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date

Warranties

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history

Returns

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history

Orders

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history

Complaints

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history

Sharing of Personal Information with Third Parties

Sometimes, we also share your personal information with other companies, including:

  • Manager 
  • Delivery companies

We will also disclose your personal information if we are required by law to do so.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out?

Describe exactly what a customer has to do to opt out. Give concrete examples. For e.g. When you fill out a warranty card, you provide us with information about your preferences and opinions. At the bottom of the card, there are boxes you can check off if you do not want that information to be used for marketing purposes or to be shared with other companies.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

Name: Sandra Gauthier / owner
Address: D- 9769 5th St, Sidney, BC
Phone: 250-216-6012
Email: sandy@sidneypetcentre.com